Me: Something's broke
Support: I'm sorry about that, I will have to check with Bort
Two weeks go by....
Me: Hey so what's up?
Support: Bort said it was broke
Me: I already know that.

Support: Well now it is confirmed by an expert.
Another week goes by...
Me: So are you going to fix it?
Support: Bort says that's just the way it's going to be