Warrior General Games

We are told to create a new support ticket if one seemingly "slips through the cracks", but we aren't supposed to recreate a thread if it randomly is deleted. Just how does a support ticket slip through the cracks anyways? Should the support system be repaved because of weathering??

: pondering:

This maybe helpful... not sure of the size of the cracks.

http://www.youtube.com/watch?v=YFDLPS0Lk3Q

they close tickets w/o always giving a resolution. my last ticket was only partially answered but was closed so my followup eems to have been ignored.

Originally posted by Guppy, Inc
they close tickets w/o always giving a resolution. my last ticket was only partially answered but was closed so my followup eems to have been ignored.

yep... sounds weathered and broken. Repave tonight.

on the support systems i've worked on, we didnt close tickets until the originator understood the answer.

CRACK-GATE!!!

Originally posted by Guppy, Inc
on the support systems i've worked on, we didnt close tickets until the originator understood the answer.

I've discussed on many occasions with them their broken processes, and they have no idea what is and isn't a process so, meh.

Originally posted by Dub J
CRACK-GATE!!!

I sense a Denzel Washington movie somewhere there.

Originally posted by toobad4u_00
I've discussed on many occasions with them their broken processes, and they have no idea what is and isn't a process so, meh.

Oh, they have a process.

1.) If the problem is actually the agent's own fault, point it out as bluntly as possible.

2.) If it's a minor and easily-solvable problem, fix it if they feel like fixing it. Or not. Y'know, whatever.

3.) If it's something that one of their own staffers fucked up horribly, ignore all attempts to discuss the problem and hope the agent goes away. If the agent doesn't go away and takes it public in the forums, slap them with a forum ban to make them go away.

That is technically a process. Not a good one, but a process nonetheless.

Or, sometimes just for a change of pace, they'll just randomly close your ticket without actually doing anything about it. Y'know, for variety's sake.

http://goallineblitz.com/game/forum_thread.pl?thread_id=5140950

Originally posted by Novus
Oh, they have a process.

1.) If the problem is actually the agent's own fault, point it out as bluntly as possible.

2.) If it's a minor and easily-solvable problem, fix it if they feel like fixing it. Or not. Y'know, whatever.

3.) If it's something that one of their own staffers fucked up horribly, ignore all attempts to discuss the problem and hope the agent goes away. If the agent doesn't go away and takes it public in the forums, slap them with a forum ban to make them go away.

That is technically a process. Not a good one, but a process nonetheless.

Or, sometimes just for a change of pace, they'll just randomly close your ticket without actually doing anything about it. Y'know, for variety's sake.

http://goallineblitz.com/game/forum_thread.pl?thread_id=5140950

That would be a process, but that is not exactly to what i am referring

I think I know what we should do to fix our problem. Instead of going to support first, post your problem here first. Then everyone will message support with your problem until it is fixed.

Originally posted by Outlaw Dogs
I think I know what we should do to fix our problem. Instead of going to support first, post your problem here first. Then everyone will message support with your problem until it is fixed.

I tried that... see my link.

Actually, now that I think of it, it worked, so...

I was lead to believe these so-called cracks were to be taken care of in the last economic stimulation package the federal government handed out. Could be wrong though...

Well... hate to bust the bubble but I got my reply back in a day.

Originally posted by Theo Wizzago
Well... hate to bust the bubble but I got my reply back in a day.

So you didn't find one of the cracks, or were you referring to the housing bubble?

I got mine back the same day. Maybe GLB hates you.