Warrior General Games

WTF is wrong with support? I mean really 12 tickets a day and it takes hours/days to handle each one? 120 minutes and these can be handled. I mean for goodness sake 12 a day can get a reply saying need to wait for bort or something. Wow pretty sad state of affairs I'd say.

Putting aside the BS about our workload... I'm sitting in a room with Bort right now. I asked him about the thing you wrote in about this morning, will PM you once I get home. It is going to be ok.

how bout me?

I've always gotten responses within an hour or two. Stop complaining like a little girl.

---------- Original message ----------
From: The Avenger
Date: Dec 13, 2013 16:57:41
Subject: XXXXX
To: EllisBell



5 days

Originally posted by The Avenger
---------- Original message ----------
From: The Avenger
Date: Dec 13, 2013 16:57:41
Subject: XXXXX
To: EllisBell

5 days

If it's been a few days and your issue hasn't been resolved it's OK to send an Admin a reminder. That's kind of what we're here for. If you're implying you're shy about getting in touch with us, though, I want to know who you are and what you've done with The Avenger.

Originally posted by euchrid
If it's been a few days and your issue hasn't been resolved it's OK to send an Admin a reminder. That's kind of what we're here for. If you're implying you're shy about getting in touch with us, though, I want to know who you are and what you've done with The Avenger.



Not shy, but i did get a "let me go find out" reply. Its a sim question, prob only Bort could answer. I dont want to submit a bugs ticket on it because its not exactly a bug, but i have exactly 50+ examples of something not working as its intended or even written by this site is all.

Originally posted by euchrid
If it's been a few days and your issue hasn't been resolved it's OK to send an Admin a reminder. That's kind of what we're here for. If you're implying you're shy about getting in touch with us, though, I want to know who you are and what you've done with The Avenger.

Actually, i got the usual "silent" treatment from Digital Daggers about it too, trying to find an answer over 5 days ago as well:


To:
DigitalDaggers
Date Sent:
Dec 13, 2013 16:59:00
Subject:
XXXXXX

Maybe it is your subject line.. Could you be more clear than XXXXXX?

I have a Srs glb2 issue. Please help

Originally posted by euchrid
Putting aside the BS about our workload... I'm sitting in a room with Bort right now. I asked him about the thing you wrote in about this morning, will PM you once I get home. It is going to be ok.

Maybe someone can post a weekly update. How msny support requests received and how many processed. That way we know for sure and eliminate the BS ?

a few days? lol

working as intended

We had a sim stuck for over 4 days earlier in the season... yea GLB support was really helpful.....

Originally posted by euchrid
Putting aside the BS about our workload... I'm sitting in a room with Bort right now. I asked him about the thing you wrote in about this morning, will PM you once I get home. It is going to be ok.

How many tickets do you close in a day?