Warrior General Games

If there is an error that is occurring who has what responsibilities. It seems the user base has far more responsibility here than any other environment I have ever in my life dealt with. They are asked to isolate issues instead of just report issues. They are told they have figure out why something happens in one place but not another. The user does not have the tools for this. This is for a bugs team or a R&D team to deal with, not the user base.

I realize that they are bug mods, they should determine if it is bug. If it is a bug it needs to go to a team that can determine causes. The way things work here are completely ridiculous. I guess I should prepare for my thread to be deleted or moved or whatever it is you guys do with things that you want to hide. Sigh.

Want some cheese with that wine?

Originally posted by Deathblade
Want some cheese with that wine?

Whining. Yep anytime someone thinks GLB is wrong about something they must be whining.

The problem is that Mike is MIA again so the only guys who can go in and replicate certain bugs are Catch, Bort, or ee (though he is a tester and isn't affiliated with bugs). Not to mention it is hard for them to replicate something that has only happened once or twice. The only thing the bug mods can do is sift through what is and isn't a bug from looking at it and get enough examples for Bort/Catch (mostly Bort since he is the coder) to take a look at it.

Though I will say it was easier on our side when there was threads on certain bugs to provide examples. If something happens to me I generally just shrug it off now. Before I used to find that thread in the Bug's forum and post my example along with others. Now it just is kinda whatever to me.

Originally posted by bhall43
Though I will say it was easier on our side when there was threads on certain bugs to provide examples. If something happens to me I generally just shrug it off now. Before I used to find that thread in the Bug's forum and post my example along with others. Now it just is kinda whatever to me.

Was pretty much my feelings towards the whole ticket thing.

Changes it from a "group effort" to help isolate the bug to one person trying to prove it's a bug to the bug mods.

RIP Mike

Originally posted by Deathblade
Was pretty much my feelings towards the whole ticket thing.

Changes it from a "group effort" to help isolate the bug to one person trying to prove it's a bug to the bug mods.

Ya a one person effort just seems sort of useless. Sometimes it isn't a problem and nobody else has examples of that same problem. But sometimes I could post something that happened to me and suddenly a bunch of other guys watching games are like oh hey that happened in my game earlier, let me find the example. It is so much more useful to everyone on this end. Sure it leads to discussion and whatever that gets in the way which is why I am sure this went to this method but it makes it significantly harder to cross the barrier of what bugs exist.

Originally posted by bhall43
Ya a one person effort just seems sort of useless. Sometimes it isn't a problem and nobody else has examples of that same problem. But sometimes I could post something that happened to me and suddenly a bunch of other guys watching games are like oh hey that happened in my game earlier, let me find the example. It is so much more useful to everyone on this end. Sure it leads to discussion and whatever that gets in the way which is why I am sure this went to this method but it makes it significantly harder to cross the barrier of what bugs exist.

I think the ticket systems main purpose was to try to cut down on "trolling" or something along those lines. It just seems like cutting off the nose to spite the face though. Sure, completely nuking any social interaction helps cut down on trolling, but it also destroys all of the positives that came along with a community based system.

Originally posted by Deathblade
Originally posted by bhall43

Ya a one person effort just seems sort of useless. Sometimes it isn't a problem and nobody else has examples of that same problem. But sometimes I could post something that happened to me and suddenly a bunch of other guys watching games are like oh hey that happened in my game earlier, let me find the example. It is so much more useful to everyone on this end. Sure it leads to discussion and whatever that gets in the way which is why I am sure this went to this method but it makes it significantly harder to cross the barrier of what bugs exist.

I think the ticket systems main purpose was to try to cut down on "trolling" or something along those lines. It just seems like cutting off the nose to spite the face though. Sure, completely nuking any social interaction helps cut down on trolling, but it also destroys all of the positives that came along with a community based system.

+1

Originally posted by Deathblade
I think the ticket systems main purpose was to try to cut down on "trolling" or something along those lines. It just seems like cutting off the nose to spite the face though. Sure, completely nuking any social interaction helps cut down on trolling, but it also destroys all of the positives that came along with a community based system.

Yup, pretty much what I was trying to say by discussion. But also threads would get long with less examples and more explanations from various users/bugs mods. But I agree, the positives that came from those sort of discussions should far outweigh the current process.

The new system does admittedly help streamline the "filing" process. It's all automated rather than some janky subforum system to pass the thread back and forth between.

Originally posted by Deathblade
The new system does admittedly help streamline the "filing" process. It's all automated rather than some janky subforum system to pass the thread back and forth between.
The new system sends everything straight to file 13. The ticket system is something you set up when you want to ignore the things being sent in, which makes sense given that it coincided with GLB coming out of beta. Bugs mods are an entirely separate issue. They've never really had the ability to test whether or not something is a bug, which means they guess, and those guesses aren't the best since most of them don't have high level experience or understand the sim very well. I mean, when the people reporting the bugs know the sim vastly better than the people assigned to decide whether or not something is a "bug," of course there are going to be problems. That's not their fault, it's the system's.

Originally posted by = jdbolick
The new system sends everything straight to file 13. The ticket system is something you set up when you want to ignore the things being sent in, which makes sense given that it coincided with GLB coming out of beta. Bugs mods are an entirely separate issue. They've never really had the ability to test whether or not something is a bug, which means they guess, and those guesses aren't the best since most of them don't have high level experience or understand the sim very well. I mean, when the people reporting the bugs know the sim vastly better than the people assigned to decide whether or not something is a "bug," of course there are going to be problems. That's not their fault, it's the system's.

Actually this hits the nail on the head. It isn't hard to determine if something is buggy, therefore a mod can tell us if it is a bug, but they aren't qualified to go past that point, and frankly most users aren't either. Thus my point about the R&D team or a higher level team than the moderator group.

Sorry not sure who the quote tag was lost.