i got an PM today from someone obviously new wanting to find a spot for their player... being the nice guy that I am I replied, made some polite suggestions about why the agent should retire the dot and copied a link to the newbie/FAQ forum--the kind of things most people would do to try to help someone new (and, in this case, possibly not a native English speaker).
anyway, it would be nice if GLB had an EASY (ONE CLICK) way for existing customers/agents to mark a new customer/agent and make sure they get the help/support they need. the game has such a huge learning curve and documentation is inconsistent.
so my suggestion would be to somehow click on a check box on the newbies home page that would, in effect, say "this guy needs some help" and he would automatically get something in his inbox to ease his entry into the game
anyway, it would be nice if GLB had an EASY (ONE CLICK) way for existing customers/agents to mark a new customer/agent and make sure they get the help/support they need. the game has such a huge learning curve and documentation is inconsistent.
so my suggestion would be to somehow click on a check box on the newbies home page that would, in effect, say "this guy needs some help" and he would automatically get something in his inbox to ease his entry into the game






























