Originally posted by Jose Bagg
If the forum ban is a punishment, then Bort and DD need to sack up and deny service. Right now they are essentially keeping the bad customers around to keep their cash flowing in while denying them only part of the service. [...] It would be good business to be in the customer service industry and not the customer punishment industry.
I understand and like what you're saying here: punish them enough to reduce their effect on other customers while keeping their money coming in. However, just because someone pays doesn't render them immune; they're still subject to Ts & Cs. I think that if administration were to punish violators to that extent, they'd want to do it in a way such that if they still wish to pay for the basic product without being able to interact with others, they could.
In a word, you are absolutely right that it would make things much more clear-cut if the punishment was a complete removal than a partial one.
If the forum ban is a punishment, then Bort and DD need to sack up and deny service. Right now they are essentially keeping the bad customers around to keep their cash flowing in while denying them only part of the service. [...] It would be good business to be in the customer service industry and not the customer punishment industry.
I understand and like what you're saying here: punish them enough to reduce their effect on other customers while keeping their money coming in. However, just because someone pays doesn't render them immune; they're still subject to Ts & Cs. I think that if administration were to punish violators to that extent, they'd want to do it in a way such that if they still wish to pay for the basic product without being able to interact with others, they could.
In a word, you are absolutely right that it would make things much more clear-cut if the punishment was a complete removal than a partial one.






























