Originally posted by Robbnva
Maybe someone can post a weekly update. How msny support requests received and how many processed. That way we know for sure and eliminate the BS ?
LOL, well, if answering support tickets was the only thing the Support staff had to do this might be a way to gauge something. That's not the case. And I don't know a lot of businesses where employees report all their activities to customers and not to, you know, their boss. When I visit a website or go into a store I don't really care what all of their employees are doing at any given moment, nor do I feel entitled to know what the guy in the back is working on. Because if I can't see what he's working on he must not be doing ANYTHING, right??
Originally posted by Robbnva
How many tickets do you close in a day?
These days I probably end up closing one or two a day, if that. The bulk of my work time is focused on another project that doesn't involve answering support tickets.
Maybe someone can post a weekly update. How msny support requests received and how many processed. That way we know for sure and eliminate the BS ?
LOL, well, if answering support tickets was the only thing the Support staff had to do this might be a way to gauge something. That's not the case. And I don't know a lot of businesses where employees report all their activities to customers and not to, you know, their boss. When I visit a website or go into a store I don't really care what all of their employees are doing at any given moment, nor do I feel entitled to know what the guy in the back is working on. Because if I can't see what he's working on he must not be doing ANYTHING, right??
Originally posted by Robbnva
How many tickets do you close in a day?
These days I probably end up closing one or two a day, if that. The bulk of my work time is focused on another project that doesn't involve answering support tickets.
