Originally posted by stevent37
I own a restaurant. I dont send my customers to another one if they say the food is bland, I try to fix the problem on the spot, not promise them something else at a later date while they are sitting in my place PAYING for the food in front of them.
I highly doubt if someone said "Hey this is good, but needs more paprika next time!", that you immediately rush off to the kitchen and grab the paprika off the shelf, while putting more paprika on all the other dishes that come out. Seriously, that is what Suggestion is- a place to ask for stuff that you think makes things better and, if enough people and/or Bort agree, you get it. I've had suggestions implemented and I've had add-ons to my suggestions implemented. It took time, but I'm pretty happy about it. Was it something I would have left the game over? No- it was an enhancement, like a little extra spice on top of the game.
Originally posted by
Your analogy also fails on the main point (to carry it further) you are talking about a burger joint (GLB) sending someone to a Thai restaurant (baseball soccer or whatever they are planning). Just because I like GLB doesn't mean I will like the * Insert sport * version of GLB. I started playing here because I was a football fan not a game junky and I think most of the user base is probably the same. I doubt a lot (50% or more) will even transfer over to whatever they are working on if its not football related.
No- you miss the point entirely- that the chef may have something else going on in their life, and the waitstaff telling you that the chef might like your idea but might not implement it immediately should not lead to "WHY DOES THE CHEF HATE ME SO?!?!!?"
Originally posted by
Bottom line, you should never tell a paying customer that they will just have to suck it up while we do something else. Paying customers that get treated that way don't stay paying customers for long
Do you ever change the menu in your own restaurant, or do you listen to each customer's comments and continue to make changes to your existing menu, changes which sometimes piss off other of your customers that were quite happy with the previous menu? Or, do you take time making changes to your menu, ensuring that you balance new changes with previous customers?
That is analogous to this situation. Really, if you think the game is bland and you are not interested in the new game, then you likely aren't around here much longer either way. So why spend time focusing on trying to make you happy when there is a whole other market to make and/or keep happy?
And yes, restaurants do tell you to just suck it up all the time, especially if you go to a fairly decent restaurant. Restaurants will make reasonable accommodations, but some things aren't, and that's OK. I can't walk into a restaurant and demand they remove the celery from their NE Clam Chowder because i don't like it, then get all huffy and say I'm gonna leave if my demands are not met because *I'm the customer*! Guess what- they aren't gonna make a special batch just for me, the celery is an integral part, and I just have to eat around it, not order the clam chowder, or eat somewhere else.
So, it once again begs the question: Why are you still eating here if you hate it so much and are not interested in going to the new game, whatever it may be? If, OTOH, you don't hate it, but just want some more paprika, it will come. Standing up and screaming in the restaurant with the other children will only get you put in a high chair.