Warrior General Games

Catch22 has already said they are going to a ticket system for BUGS which will eliminate the ability to discuss errors as a community. You will also have to provide all the links yourself versus supplying a couple and allowing other people to contribute their examples.

Lets let them know whether the users like that idea or not

-1

Here is the link to Catch22's quote before he locked it up: http://goallineblitz.com/game/forum_thread.pl?thread_id=4866938

-1

Horrible idea

Seems like a very very bad idea. Another way for problems not to be publically discussed? Game is broken threads are locked. And now there will be no "this seems broken" forum?

I'd like to know the thinking behind this proposed change.

-1, pending explanation.

i think it all depends on how it is set up. losing public discussions is a huge negative tho. another huge negative is the ability for a single person to provide the required number of examples for it not to be immediately closed as working as intended. i had a bug thread a few seasons closed and moved off the server as working as intended but a few weeks later, a fix was implemented. secrecy is not a good thing.

+1. There's been very little benefit from "the community" "discussing" anything in the Bugs forum. If a ticket system lets them better aggregate and identify issues, it can't get here soon enough.

Hey Whodey --

Where does Catch say that the ticketing system will "eliminate the ability to discuss errors" and "you will also have to provide all the links ... "

Because that's news to me

Fish

A ticketing system would not stop agents from being able to chat in the forums and have others help provide them with the extra examples to submit a ticket with.

I love the idea of a Ticket System and have been fighting for it for some time tbqh.

Originally posted by IdRatherFlyFish
Hey Whodey --

Where does Catch say that the ticketing system will "eliminate the ability to discuss errors" and "you will also have to provide all the links ... "

Because that's news to me

Fish


Dude, the sun went down, so the sky must be falling amright?

Originally posted by TaySC
A ticketing system would not stop agents from being able to chat in the forums and have others help provide them with the extra examples to submit a ticket with.



This. And seeming this suggestion has already been decided on, locking this up.

What Catch said : http://goallineblitz.com/game/forum_thread.pl?thread_id=4867493&page=2#45014921

Originally posted by Catch22
Lot of speculation in this thread. There are several reasons why we are going to a ticketing system. It's a business decision and not one that we need approval from customers to implement or one where we have to explain our reasoning.

As for issues that require community discussion such as needing more examples/replays or information, there will be a procedure in place to do that.

If you have any questions about Bugs, feel free to contact me via pm or contact Support and we will be happy to assist you.